Terms and Conditions mrgrop — Platform Usage Rules

These Terms and Conditions ("Terms") govern the use of the mrgrop online wagering and casino gaming platform, including the website, mobile app, and all related services. These Terms take effect from the date you register an account or access the platform for the first time.

Mrgrop reserves the right to update or modify these Terms at any time. Any changes take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Continued use of the mrgrop platform after any changes constitutes your acceptance of the updated terms.

To register and use the mrgrop platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration. mrgrop does not permit any form of use by individuals who are underage.
• An individual acting on your own behalf and not on behalf of any third party without written authorization from mrgrop.
• Not a citizen or resident of any jurisdiction that prohibits or restricts access to online betting services.
• Not listed on any gambling-related self-exclusion program.
• Able to make financial decisions independently and free from any pressure or coercion.

Each user is only permitted to hold one (1) active account on the mrgrop platform. Multiple account registrations by the same individual — whether using different information or any other method — are strictly prohibited and may result in the termination of all associated accounts.

When registering, you are required to provide accurate, complete, and up-to-date information. Required details include:

• Full name as shown on your identity card or passport
• A valid and active email address
• A reachable phone number
• Accurate date of birth
• A strong and unique password

You are solely responsible for keeping your account password confidential. mrgrop will not be liable for any losses arising from unauthorized access to your account due to your own negligence. If you suspect your account has been accessed without authorization, contact mrgrop customer support immediately.

Mrgrop supports a range of local payment methods to make it easy for Malaysian users to deposit and withdraw. All transactions are protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit is as stated on the platform's deposit page.
• Deposits are processed automatically and are typically credited to your account within minutes.
• Deposited funds must come from a legitimate source and must be in the name of the registered user only.
• Mrgrop reserves the right to decline or return any deposit suspected to originate from an illegitimate source.

Withdrawals:

• Withdrawals may only be made to a bank account or payment method registered under the same user's name.
• Your first withdrawal requires a completed identity verification (KYC) before it can be processed.
• Mrgrop targets withdrawal processing times within the stipulated period, subject to required verification.
• Any withdrawal attempt involving fraudulent activity or money laundering will be reported to the relevant authorities.

All wagering and gaming activities on the mrgrop platform are subject to the following rules:

• Confirmed and accepted bets cannot be cancelled except under circumstances specified by mrgrop (e.g., match cancellation or an obvious technical error).
• If a sports match is cancelled or postponed beyond the specified period, the affected bets will be refunded in accordance with the platform's policy.
• Mrgrop reserves the right to void or cancel wins if there is evidence of bot usage, automated software, or exploitation of platform technical vulnerabilities.
• All slot and casino games use independently certified Random Number Generators (RNG). The RTP value for each game is available in its respective game information.
• Mrgrop reserves the right to set minimum and maximum betting limits for any market or game at any time.
• In the event of a dispute regarding betting or game results, mrgrop's system records are final.

Mrgrop offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the following conditions unless otherwise stated in the relevant promotion terms:

• Bonuses may only be claimed by eligible users who meet the conditions set for each promotion.
• Each bonus type has its own wagering requirement that must be met before wins from the bonus can be withdrawn.
• Bonuses cannot be transferred, sold, or exchanged directly for cash.
• Mrgrop reserves the right to withdraw or modify any bonus offer if there is evidence of abuse or attempts to manipulate the bonus system.
• Only one welcome bonus is allowed per user, per household, per IP address, and per device.

Users of the mrgrop platform are strictly prohibited from doing the following:

• Registering more than one account or assisting others in doing so.
• Using automated software, bots, scripts, or any technology to automate betting or gameplay.
• Exploiting any bugs, technical errors, or inconsistencies in the platform's systems.
• Committing financial fraud, including the use of stolen credit cards, false payment details, or chargeback fraud.
• Colluding with other players to manipulate betting outcomes or casino game results.
• Attempting to hack, attack, or disrupt mrgrop's technical infrastructure in any way.
• Using the mrgrop platform for money laundering or any other illegal activity.
• Providing false information during registration or the identity verification process.

Mrgrop reserves the right to investigate any behaviour suspected of violating the above rules. If a violation is confirmed, actions that may be taken include immediate account suspension, freezing of funds, cancellation of all related wins, and reporting to the relevant authorities.

Mrgrop takes the protection of users' personal data seriously. The collection, storage, and use of your personal data is governed by the mrgrop Privacy Policy, which forms part of these Terms.

By using the mrgrop platform, you agree that we may:

• Collect and process your personal information for identity verification, transaction processing, and legal compliance purposes.
• Retain records of all your betting activity and financial transactions for the period required by law.
• Using transaction data to detect and prevent fraud and illegal activity.
• Share required information with regulatory authorities or law enforcement when required by law.

Mrgrop reserves the right to suspend or terminate any user's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspicion or confirmation of fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the identity verification (KYC) process within the specified timeframe.
• Voluntary closure request by the user.
• Account inactivity exceeding the specified period with no activity.

When an account is closed at the user's request with no terms violation, any valid balance will be returned to the user once all required checks are complete. If the closure is due to a terms violation, mrgrop reserves the right to withhold any balance associated with the offending activity.

Users who wish to voluntarily close their account may do so through account settings or by contacting mrgrop customer support.

The mrgrop platform is provided "as is" and "as available." mrgrop makes no warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of any information on the platform.
• Continuous platform availability free from interruptions or technical errors.
• Platform compatibility with all devices or operating systems.

To the extent permitted by applicable law, mrgrop will not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to:

• Financial losses resulting from service disruptions or technical failures beyond mrgrop's control.
• Losses arising from unauthorized access to your account due to your own negligence.
• Unsatisfactory betting or game outcomes, as betting and gaming inherently involve known risks.

Mrgrop reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. When material changes are made, we will endeavour to notify users via in-platform notifications or their registered email.

Non-material changes or editorial corrections may take effect without prior notice. The last updated date will always be displayed at the top of this page for your reference.

If you do not agree with any changes to these Terms, you have the right to close your account. Continued use of the platform after the changes take effect will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the mrgrop team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon on the mrgrop platform — the fastest way to get a response.
• Email: [email protected] — we target a response time of under 2 hours.
• Help Center: Visit the FAQ for instant answers to frequently asked questions.